Community Guidelines

The Vilij is a supportive community for parents, carers and wider family members of children with special educational needs and disabilities (SEND).

Our aim is to create a welcoming, respectful and inclusive environment where members can access support, share experiences, exchange ideas, learn from Experts and connect with others who understand the challenges and opportunities associated with raising and supporting children with SEND.

These Community Guidelines explain the standards of behaviour we expect from all Users and Experts who participate on the Platform.

By using the Platform, you agree to comply with these Community Guidelines, our User Terms of Use, Privacy Policy, Complaints and Reporting Procedure and any other policies published by The Vilij from time to time.

We ask all members to:

engage with others in good faith;

recognise that every child, family and situation is different;

Parenting and caring for a child with SEND can be challenging and deeply personal. We encourage members to support one another and avoid judgement.

The safety and wellbeing of children, vulnerable individuals and members of our community is one of our highest priorities.

If you become aware of content, behaviour, communications or activity that:

Where we reasonably believe there is a risk of harm, we may take immediate protective action, including removing content, restricting access, suspending accounts or sharing information with relevant authorities or safeguarding organisations.

If you believe a child or vulnerable person is in immediate danger, you should contact the emergency services, police or relevant statutory authority immediately.

The Vilij is not an emergency reporting service.

We welcome different experiences and viewpoints. However, members must treat one another respectfully.

You must not:

Disagreement is acceptable. Personal attacks are not.

Many members share personal experiences involving themselves, their children and their families.

Please:

Information shared on the Platform may be visible to other members and may remain accessible for a period of time. Please take care when sharing personal information.

The Vilij encourages members to share experiences, practical insights, resources and support.

However:

Members are encouraged to make clear whether they are sharing personal experiences, opinions or professional expertise.

Content posted by Users reflects their own views, experiences and opinions and does not necessarily represent the views of The Vilij.

Unless expressly stated otherwise, content published on the Platform should not be relied upon as legal, medical, clinical, educational, financial or other professional advice.

You should obtain appropriate professional advice before making decisions or taking action based on information shared through the Platform.

Experts participating on the Platform are independent professionals or specialists.

When engaging with Experts, members should:

Experts are expected to:

Any services provided by an Expert are provided independently of The Vilij unless expressly stated otherwise.

You must not:

impersonate another person or organisation;

create fake or misleading accounts;

falsely claim qualifications, expertise or professional status;

misrepresent your identity or affiliations; or

use the Platform in a deceptive or dishonest manner.

Experts must ensure that any qualifications, registrations, accreditations and professional information they provide remain accurate and up to date.

Content shared on the Platform must be lawful, respectful and appropriate.

You must not post, upload or share content that:

You must only upload or share content that you have the right to use and share. Appropriate permissions and acknowledgements should be obtained where necessary.

The Vilij is intended to be a supportive community and not a marketing platform.

Unless expressly authorised by The Vilij, members must not:

Members must not use the Platform to solicit business from other members or encourage members to move discussions to external channels for commercial purposes without The Vilij’s prior approval.

Experts may only promote their services in accordance with any permissions, memberships or arrangements approved by The Vilij.

Members must not knowingly post false, misleading or deceptive information.

Particular care should be taken when discussing:

Where possible, members should distinguish between personal experience, opinion and factual information.

If you believe content or behaviour breaches these Community Guidelines, please report it using the reporting tools available on the Platform or follow the Complaints and Reporting Procedure.

We encourage members not to engage in public arguments, accusations, confrontations or “call-outs”.

If you suspect that another member is acting dishonestly, inappropriately or in breach of these Community Guidelines, please report your concerns to The Vilij rather than raising accusations publicly.

To maintain a safe, supportive and inclusive environment, The Vilij reserves the right to review, moderate, remove or restrict content that it reasonably considers inconsistent with:

Depending on the circumstances, The Vilij may:

We may take action where content or behaviour is inconsistent with the spirit or purpose of these Community Guidelines, even if it does not expressly breach a specific rule.

All Users and Experts must comply with:

Failure to comply with these requirements may result in moderation action, suspension or termination of access to the Platform.

The Vilij may update these Community Guidelines from time to time to reflect changes to the Platform, community needs, safeguarding requirements or applicable laws.

The latest version will be published on the Platform and will take effect from the date of publication.

Continued use of the Platform following publication of updated Community Guidelines constitutes acceptance of the revised version.

Thank you for helping us create a supportive, respectful and safe community for everyone who uses The Vilij.